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30% OFF SITEWIDE FOR 24 HOURS CODE: TAKE30

FAQ

Frequently Asked Questions

If your question is not answered here, please contact us.

HOW LONG WILL MY ORDER TAKE TO SHIP?

In Stock items will be processed and shipped within 1-3 business days.

Our Solid Gold items are handcrafted to order and require 4-6 weeks for production.

DO YOU OFFER WARRANTY?

We offer a 6 month warranty on all solid gold jewellery and 1 year warranty on our watches. Our warranty covers any manufacturing defects or damage. At our discretion, we will replace or repair your damaged goods. If you require repairs after the warranty period, we will do so at cost. Our warranty does NOT cover neglect or excessive wear and tear.

WHAT IS YOUR RETURN POLICY?

All solid gold items are made to order and are therefore non-refundable.

We do not accept returns on earrings for hygiene reasons.

All other items: If you change your mind, we happily accept returns. Read more here.

DO YOU OFFER CUSTOMISATION?

Yes, we offer customisation for solid gold jewellery. Please email us at info@celestialthecollective.com to begin the process.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.