All of our jewellery is covered by a 6-month warranty against manufacturing faults and defects from the date of delivery.

Each piece is carefully inspected before it leaves our studio, but if something goes wrong due to a manufacturing fault, we’re here to help.

What our warranty covers:

Our warranty covers genuine manufacturing defects, including:

• Loose or missing stones where there is no visible damage to the setting
• Faulty clasps caused by a manufacturing issue
• Other defects that are determined to have occurred during the manufacturing process
  

What our warranty does NOT cover:

Our warranty does not cover damage caused by normal wear and tear, accidents, misuse, or incorrect care. This includes:

• Broken, stretched or damaged chains
• Bent or damaged prongs, claws, bails and earring posts
• Scratches, dents, chips or peeling caused by wear
• Tarnishing, fading or changes in colour
• Damage caused by impact, accidents or improper handling
• Lost or misplaced jewellery
• Damage resulting from improper storage or care
• Jewellery that has been altered, repaired or modified by a third-party

Please note that jewellery naturally experiences some wear over time, and changes such as minor scratches, tarnishing or colour variation are not considered manufacturing defects.

How to submit a warranty claim:

You’ll need to provide your original proof of purchase, along with details and photos of the issue so we can assess your claim.

If your jewellery falls outside of the warranty period, don't worry — we may still be able to offer a repair service depending on the condition of the piece. Repair fees may apply.

If you’re unsure whether your jewellery issue is covered by our warranty, please get in touch with us at info@casaceleste.com.au. We’re always happy to take a look and help where we can.